Shipping depends on the products ordered. For promotional "FREE" items, it may take 3-5 weeks to arrive since our items are coming from overseas and from different warehouses. For non-promotional items, the shipping can take up to 14 to 30 days. Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep mail administration down to a manageable level. We are also partnered with Amazon and have some of our products ship from Amazon warehouses.